We operate a full returns policy and always aim to accommodate all reasonable requests. If you experience an issue with your order, whether it relates to pipeline products, hygienic seals or any other items, please contact our team and we will work to resolve it quickly.

To ensure your return is logged correctly and handled as efficiently as possible, please contact us before sending any items back. You can reach our team via live chat in the bottom right‑hand corner of your screen, or by email using the details on our Contact Page.

Refunds are usually processed within 3 to 5 days. If we are waiting for goods to be returned, the refund timeframe will begin once the items have arrived at our warehouse.

Please send all returns to:

Pipeline Products
Unit 15
Concorde Drive
Five C Business Centre
Clevedon
BS21 6UH